FAQ's

 

For your convenience, our FAQ customer questions are answered.

Not finding what you want? Reach out directly through our Contact page.


Q: How do I sign up for the Style Slay University (SSU)?

A: You can join the Style Slay University by completing the sign up form below and wait for your goodies and notifications to arrive via email.

 

Q: Do the eBooks work with all body types?

A: Yes, our eBooks and other material are designed for and cater to all body types, regardless of height or weight or any other physical characteristics.

 

Q: How do I get my eBook after I purchase it?

A: Your eBook will be emailed to you immediately after your purchase is confirmed. This email will include a like for you to download to your PC, laptop, iPad, tablet or mobile device.

 

Q: Will my eBook or other virtual material expire?

A: No, our eBooks and other virtual material do not expire. When you purchase and download them they are yours to keep.

 

Q: Why am I receiving a reached download limit message?

A: There is a download limit for each of our eBooks. All eBooks can only be downloaded once, so please make sure you are opening your email and downloading it on a secured device with ample storage amounts.

 

Q: What is the refund policy?

A: There are no refunds, exchanges or cancellations on any of our eBooks, seminars, webinars, challenges or other style tools or products sold on our website (except The Style Code Bundle).

 

Q: What is the refund policy for The Style Code Bundle?

A: The Style Code Bundle must be returned without any notes, writings or damages within 14 days of the date your bundle was shipped from our wearhouse. Note: the returned shipping date must be within the 14 day period to be elgible for return. The customer is responsible for paying any shipping cost to returned the bundle. 

 

Q: How Do I join the webinars and seminars?

A: After your webinar or seminar purchase is completed you'll receive a confirmation email that will include a direct link with login information.

 

Q: Can I get personalize or customized  one-on-one services?

A: Yes, complete the contact form here for more information on one-on-one sessions with Teyonda Marrie.

 

Q: How long does it take for an email response?

A: Please allow up to 2 business days for your email response.